This is our experience from/to O'Hare and San Jose del Cabo, Mexico. We are going to mail this letter to United Airlines.
------------------------------------------------
June 25, 2012
1511 W Olive
Chicago, IL 60660
United Airlines
Attn: Director of Customer Service
Dear Director of Customer Service:
We had much trouble traveling with United Air Line from/to O’Hare and San Jose del Cabo, Mexico on May 30, and June 4, 2012 was experienced.
First, we paid $168.00 for the preferred seats (#7 B for Yoko and C for Mikio) all the four flights (UA#711, UA#797, UA#868 & UA#525) from/to O’Hare and San Jose del Cabo, Mexico. We didn’t get the preferred seats assigned to us for any of the flights except from San Francisco to O’Hare (FT#525). Due to UA airplane (Flight #711) malfunction, UA changed our flights time/flights, and the return flight UA#868 was cancelled by UA's discretion. Please look over refer the schedules attached. Mikio had to have the aisle seat for easy access due to medical reasons. It was very uncomfortable for him not having the aisle seats
We are looking for compensation for the money we paid.
May 30th flights, we were supposed to arrive at San Jose del Cabo, Mexico at 1:15 p.m., but we arrived over 4 hours later around 6:00 p.m. June 4th flights, we were supposed to arrive Chicago 1:15 a.m., but we arrived over 3 hours later at 4:30 a.m. Please refer to the diagram attached.
It was ridiculous to wait for one flight over 5 hours at O’Hare on May 30, and over 3 hours at San Francisco June 4.
May we ask for some explanation and compensations for these matters?
Very Truly Yours,
Yoko & Mikio Doi
United Airline Customers
------------------------------------
Thank you for reading our complain. We didn't mention in this letter about running around to find out the gates in those airports worrying about the time. It was very hard for the Seniors. Hopefully you can understand our frustration. Los Cabos is very beautiful and enjoyable place, but we don't want to experience again these air transportation troubles.
Subscribe to:
Post Comments (Atom)
did you get any response? please post it on your blog. nowadays, it's no fun to travel anymore. i think you should have told them you are senior then they will even understand how frustrated you both were. sorry to hear what happened to you both. otherwise, i have a new post. let me know what you think on that. i need time to think how to respond to his letter later when i get a chance. thanks!
ReplyDeletekit
www.tradingyokes.com
Hi, Kit:
ReplyDeleteThank you for your comments for this and other wedding one. I thought I wrote back "thank you" to you, but I realize I didn't write. "SORRY!" You are important my blog reader who leave a comment.
By the way, "NO!" I didn't receive any response, yet. Lisa said she can call them if we didn't receive anything , so we should wait little longer, then I'll ask Lisa what to do.
Yes, of course, if I receive even short, short letter I'll post. Thank you for your compassionate. Yes, I should mention in my letter, "We are old, old Sr. Citizen."
Well, thanks again. Love you, hiroko